Thank you for shopping with ZHONGHAILONG TRADING CO., LIMITED at zhong-hai-long.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please read our Returns Policy below for information on how to return or exchange items.
1. Eligibility for Returns
- We accept returns within 30 days from the date you receive your order.
- The items must be unused, unworn, and in the same condition as when you received them.
- All original packaging, labels, and tags must be intact for a return to be processed.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Final sale or clearance items.
- Products that have been worn, washed, or damaged by the customer.
- Personalized or custom-made items.
Please check the product page for any specific exclusions.
3. How to Return an Item
To initiate a return:
- Contact us at [email protected] to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will assist you with the next steps and provide you with return instructions.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a defect, error, or damaged item.
- We recommend using a trackable shipping service for returns to ensure the safe arrival of your items. We are not responsible for items lost in transit.
5. Refunds and Exchanges
- Once we receive your returned item, we will inspect it and process your refund to the original payment method.
- Shipping charges are non-refundable, except in cases where the return is due to our mistake or defective items.
- If you wish to exchange an item, we suggest placing a new order for the desired product, and we will issue a refund for the returned item once it is processed.
6. Processing Time
- Returns typically take 7-10 business days to be processed once we receive the items.
- Refunds will be issued to your original payment method, and the time it takes for the refund to reflect on your account depends on your payment provider.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving the order. We will arrange a return or replacement at no additional cost to you.
8. Contact Us
If you have any questions about our Returns Policy or need assistance with a return, please feel free to contact our customer service team at [email protected]. We are happy to help!
We appreciate your business and are committed to ensuring a smooth shopping experience. Thank you for choosing zhong-hai-long.com!