Thank you for shopping with ZHONGHAILONG TRADING CO., LIMITED at zhong-hai-long.com. We aim to provide a smooth and efficient shipping experience for all of our customers. Please read our shipping policy below for detailed information on our shipping process, rates, and options.
1. Order Processing Time
- All orders are processed within 1-2 business days from the time the order is placed. Orders are not processed or shipped on weekends or holidays.
- You will receive an email notification with tracking details once your order has shipped.
2. Shipping Methods and Carriers
We offer several reliable shipping options to ensure your order arrives safely and on time. We work with trusted carriers, including:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other carriers may also be available depending on your location.
You can select the shipping method that best suits your needs during the checkout process.
3. Shipping Rates
- Shipping rates are calculated based on the destination, size, weight, and shipping method chosen at checkout.
- For international shipments, please be aware that shipping fees may vary and will be reflected in your total order at checkout.
4. International Shipping
- We ship worldwide to most countries. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.
- Delivery times for international shipments may vary depending on the destination and the selected shipping method. Please note that customs clearance may delay delivery.
5. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- You can track the progress of your shipment through the respective carrier’s website (USPS, FedEx, UPS, DHL, etc.).
6. Shipping Delays
- While we strive to ensure timely delivery, we cannot be held responsible for delays caused by weather conditions, carrier issues, or customs clearance processes.
- In the case of significant delays, please contact us, and we will assist you in resolving any shipping-related issues.
7. Shipping Address
- Please ensure that the shipping address you provide is accurate and complete to avoid any delays or issues with your order.
- We are not responsible for lost or undeliverable shipments due to incorrect addresses.
8. Lost or Damaged Shipments
- If your order is lost or damaged in transit, please contact us at [email protected] immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
9. Customer Service
If you have any questions regarding shipping or need assistance, please reach out to our customer service team at [email protected]. We’re here to help!
We appreciate your business and are committed to providing excellent service and fast, reliable shipping. Thank you for choosing zhong-hai-long.com!